Chats#
To display chats, the instance shall be authorized!
The Chats tab in the console is designed for convenient management of correspondence and control of messages.
Chats are implemented using journal methods:
- To display the list of dialogs, the LastIncomingMessages and LastOutgoingMessages methods are used
- To display the correspondence with a contact, the GetChatHistory method is used
Chats are available in two variations:
Mini-chat#
The chat on the instance page displays the dialogues that were exchanged from the number connected to the instance.
The chat is located on the right half of the instance page.
- The period of displayed dialogues: 24 hours
If no messages were exchanged over the past 24 hours, the chats will be empty. - Number of chats: up to 5
If there were more conversations, the 5 most relevant ones are displayed. - Number of displayed messages: unlimited
- Chat update: every 15 seconds
Only text messages can be sent in the mini-chat.
When you hover over the check mark at the bottom of the message, you can see information about the received/sent message.
Full chat#
The chat displays the dialogues that were corresponded with number connected to the selected instance.
The chat can be opened from the side menu by clicking the "Chats" button or from the mini-chat by clicking "Open chats".
- The period of displayed dialogues: 14 days
If no messages were exchanged over the past two weeks, the chats will be empty. - Number of chats: unlimited
- Number of displayed messages in dialogs: unlimited
- Chat update: every 15 seconds
How to switch to another instance?#
To switch between instances, open the drop-down list at the top of the window and select the required instance from the list.
How to start a dialog?#
To start a conversation with a new number with whom you have not corresponded (or it was more than 14 days ago), click on the contact icon next to the instance number.
The "New Chat" window will open, where you can specify the phone number or chat and the text of the message to be sent.
Then click on the send icon (green airplane).
Dialog box#
When you click on a chat in the list, a dialog box opens where you can see:
- Contact name - next to the avatar
- Contact number - in the right corner of the window
- Correspondence with the contact
- New message input window - at the bottom of the window
What does an empty avatar with an exclamation mark mean?
If the avatar is displayed as empty with a red exclamation mark, then the avatar of this contact is not available to you.
This can happen in two cases:
1. The contact has enabled privacy settings
2. The contact has blocked you
How to see contact/group information?#
By clicking on Contact name you can open the contact/group information window, which will indicate:
- Group name
- Group id
- Number and list of members
- Who created the group and when
- Group administrators
How to send a file?#
To send a file/contact/location/survey, click on the paperclip icon in the lower left corner of the window, similar to the WhatsApp web interface.
A drop-down list will open, where you can select what exactly you want to send to the chat.
How to edit a sent message?#
To edit/delete a sent message, hover over the message and click on the check mark that appears.
A drop-down list of available actions for the message will open.
1. Message Info - allows you to see the details of the message (both received and sent)
2. Edit Message - allows you to edit the message within 15 minutes of sending
3. Delete Message - allows you to delete the sent message