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Is it necessary to keep the device turned on to work with GREEN-API#

April 10, 2025

Devise turn

WhatsApp has become an indispensable tool for automating business and communicating with clients. When using GREEN-API to integrate the messenger into your CRM systems, chat bots and other business processes, the question may arise - is it necessary to keep the device from which the instance is authorized, constantly turned on for stable operation of the service?

  1. Briefly about the service
  2. Operation scenarios
  3. Do I need to keep the device on
  4. Conclusion

1. Briefly about the service#

Before talking about the requirements for working with GREEN-API, you should understand its purpose.

Our service allows you to interact with WhatsApp via API. It provides the ability to send and receive messages, work with media files, manage contacts and groups, and use other WhatsApp functions.

2. Operation scenarios#

Our service can be used in various scenarios:

  • Mailing automation. Sending notifications, promotions, news and other information to a large number of users

  • Creating chatbots. Interactive assistants that can answer customer questions, process orders and provide support 24/7

  • Integration with CRM systems. Automatic transfer of information about customers and their interactions to the CRM system to improve the quality of service

  • Event notifications. Sending notifications about order status, product updates, transactions and other important events

  • In other scenarios. If you want to know whether our service is suitable for your tasks, do not hesitate to contact technical support

3. Do I need to keep the device on#

So, do you need to keep your device on for GREEN-API to work?

It is enough to turn on the phone and catch the network once every 10 days. It is not necessary for it to be on all the time.

Why does this happen:

  • When you authorize an instance in your GREEN-API account, a session is established that allows the server to interact with your WhatsApp account even if the phone is temporarily disconnected

  • WhatsApp, like most online services, has a session timeout. If the device associated with the account does not communicate for a certain period of time, the session can be reset

  • Turning on the phone at least once every 10 days allows you to maintain an active session and avoid it being reset. This is due to the internal mechanisms of WhatsApp and its security policy

What happens if you don't turn on the device for more than 10 days#

In this case, the session may be broken. You will need to re-authorize the instance to restore it.

4. Conclusion#

For stable operation of our service, it is not necessary for the device with WhatsApp to be turned on all the time. It is enough to turn it on and connect to the network once every 10 days. Following this simple rule will ensure uninterrupted operation with GREEN-API.

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