10 Tips for Effective WhatsApp Messaging by GREEN-API#
November 22, 2024
Messengers, emails and SMS are powerful tools for communicating with customers. What to do if your mailing list is not delivering the results you want? Learn simple steps to increase your leads.
Table of Contents
- Tip 1: Know your audience
- Tip 2: Keep it short and to the point
- Tip 3: Include a clear call to action
- Tip 4: Choose the right time and frequency to send
- Tip 5: Personalize your messages
- Tip 6: Analyze the results
- Tip 7: Congratulate customers on the holidays
- Tip 8: Keep your base in order
- Tip 9: Avoid boilerplate phrases
- Tip 10: Conduct short surveys
- Conclusions
Tip 1: Know your audience#
Before you send a newsletter, find out who you are writing to. The message should be tailored to their interests and needs.
Segment your contact base. Divide them by interest, age or location. For example, creative memes are great for young people, and specific facts and figures are great for business audiences.
Integrating WhatsApp with CRM via the GREEN-API helps to separate customers into, for example, new and repeat customers. This allows you to create personalized offers.
Tip 2: Keep it short and to the point#
Long and boring messages will not be read. The key is to get your point across quickly.
Start with a catchy headline. Avoid long introductions like "We are a company with a long history..".
With GREEN-API, you can get your message to your customers first and keep your mailings concise and to the point.
Tip 3: Include a clear call to action#
A message without clear instructions on what to do next loses effectiveness.
Include specific actions:
Tip 4: Choose the right time and frequency to send#
Spam is annoying and infrequent mailings are forgotten. Test sending times, for example
For businesses (B2B): morning or noon.
For regular customers (B2C): evenings or weekends.
Mistake: Sending too many messages without benefit is annoying. With GREEN-API, you can automate your mailings by setting them for specific dates and times, so you get them when you need them and do not waste time manually sending messages.
Tip 5: Personalize your messages#
Addressing people by name or mentioning past purchases makes the message warmer and more engaging.
GREEN-API allows you to store your customer communication history so your messages are always relevant.
Tip 6: Analyze the results#
Without analyzing, its hard to know what works and what doesnt. Test different headlines, texts, send times, and audience segments. Evaluate open rates, clicks and conversions.
Tip 7: Congratulate your customers on the holidays#
Congratulations are a way to remind yourself and show you care. Add a small gift, such as a promo code or discount, to the email to increase the impact. With GREEN-API, you can set up automatic sending of such greetings, ensuring that every customer gets attention on the big day.
Tip 8: Keep your base in order#
Remove invalid addresses, move inactive users to separate lists and unsubscribe those who complain about spam. A clean database = more opens and clicks.
Tip 9: Avoid boilerplate phrases#
Phrases like "unique offer" or "don`t miss the opportunity" often get lost among other emails. Such formulations are perceived as noise. Try to write clearly and sincerely, using language close to your audience.
Tip 10: Conduct short surveys#
This helps to segment your base and shows customers the importance of their opinion. It increases loyalty and at the same time helps you get to know your audience better.
Conclusions#
An effective newsletter is not magic but a result of understanding your audience and hard work. Give value, be honest and always work to improve. GREEN-API will help you automate your WhatsApp process and make your newsletters convenient and effective.